Customer Service Specialist
​This apprenticeship delivers training to develop a customer service professional for your organisation.
A specialist that champions your customers and enables outstanding customer service.
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Benefits:
​Employing a Customer Service Specialist apprentice provides many benefits to your company.
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They will become an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
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They will often be the escalation point for complicated or ongoing customer problems. They will become an expert in your organisation’s products and/or services and be able to share knowledge with your wider team and colleagues.
They will gather and analyse data and customer information that influences change and improvements in service.
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A Customer Service Specialist can improve customer relations, systems and processes, gather and act on customer feedback, process sales orders, negotiate and promote products and services and champion outstanding customers service in your organisation.
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MONTHS
LEVEL
​​Customer Service Specialist Careers
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Customer Service Specialist
Customer Service Manager
Customer Service Team Leader
Customer Relationship Manager
Customer Support Specialist
Customer Support Leader
Customer Support Manager
Customer Service Tech Support
18
3
"THE GOAL AS A COMPANY IS TO HAVE CUSTOMER
SERVICE THAT IS NOT JUST THE BEST
BUT LEGENDARY"
Sam Walton - Walmart
The Apprenticeship
After completing their 18 month apprenticeship with CERT and passing their End Point Assessment your apprentice will be awarded the Customer Service Specialist Standard and they will have 12 months experience working in your business.
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This will equip your apprentice with the underpinning knowledge and practical experience that will enable them to champion outstanding customer service for your organisation.
